ticket sales & reservations
Can I buy tickets online? Yes, you can. You can purchase tickets here.
Can I buy undated tickets? Currently, it is not possible to buy undated tickets.
Do I need to print my admission ticket? No, it is not necessary. The barcodes on the online admission ticket can also be shown on a smartphone or tablet at the counter.
How and when will I receive my online admission ticket? After your order is paid and completed, you will receive a confirmation email immediately, including your e-ticket(s) as PDF attachment(s). If you do not receive an email within a few minutes (check your spam or junk folder as well), please contact our customer service at info@hetscheepvaartmuseum.nl.
How long is my admission ticket valid? The admission ticket is only valid on the day you selected. If you cannot come on the reserved date, you can book a new date here or send an email with your purchased tickets to info@hetscheepvaartmuseum.nl.
Can I refund or exchange my admission ticket after purchase? Purchased admission tickets cannot be refunded but can be rebooked for another date. If unexpected circumstances prevent you from coming on the reserved date, please contact info@hetscheepvaartmuseum.nl. You can rebook an online admission ticket here.
Is the museum accessible to people with disabilities? All exhibitions and facilities are accessible via elevators. A lift is installed at the VOC ship Amsterdam, suitable for wheelchairs. This lift takes visitors to the Upper Deck and the VR room, where you can see where the crew slept, view the cannons up close, experience the atmosphere in the hold, and enjoy the VR show. Unfortunately, the upper deck and the lower part of the ship are not wheelchair accessible.
If you want to visit the museum with a companion, they will have free admission. The companion must book a (free) online admission ticket for the day of the visit.
Can I visit the VOC ship Amsterdam separately? You can only visit our VOC ship with a museum ticket.
Do you sell Museum Cards? Yes, it is possible to buy a Museum Card at Het Scheepvaartmuseum.
Are there any exhibitions or activities that require a reservation? You do not need to reserve for our exhibitions.
Is the café-restaurant open? The restaurant and terrace are open.
Can I reserve a table at the café-restaurant? It is not possible to reserve a table at our café-restaurant.
Does Het Scheepvaartmuseum accept the VVV gift card? Yes, the museum accepts the VVV gift card.
Practical Information
Can I bring food and drinks? Yes, you can eat or drink at the Open Courtyard, the jetty, and the terrace pontoon.
Can I bring my bag into the museum? Bags larger than A4 size are not allowed in the exhibitions. You can leave your bag in the lockers.
Can I take photos and videos in Het Scheepvaartmuseum? Taking photos or videos is allowed.
Using a selfie stick or tripod in the exhibition spaces is not allowed. Filming with a drone in and around the museum is also prohibited. This prohibition also applies to the museum's jetty.
If you want to organize a group photo and/or photoshoot, this is only allowed with written permission from the museum. Check this page for how to request your photoshoot.
How do I get to Het Scheepvaartmuseum? Read this on the address & route page.
Is there a parking space for visitors with disabilities? There are municipal parking spaces for visitors with disabilities on both sides of Kattenburgerstraat (where the museum is located). Unfortunately, we cannot reserve a space. The nearest parking space for visitors with disabilities is on the museum side (at the loading and unloading area).
Can I borrow a wheelchair at Het Scheepvaartmuseum? Yes, we have a few wheelchairs available for visitors with disabilities. These are also intended for people who come to the museum with a mobility scooter.
Is it possible to visit the museum with children in a backpack carrier? For safety reasons, it is not allowed to visit the museum with children in a backpack carrier. A loan stroller is available in the museum.
Can I use my mobility scooter in the museum? For the safety of the collection, mobility scooters are not allowed in the museum. However, an exception can be made in consultation with the museum in cases where the user cannot leave their mobility scooter and has assistance during the visit.
Are other aids allowed in the museum? Medically necessary aids such as crutches, Nordic walking sticks, rollators, senior bicycles, and oxygen supplies are of course allowed in the museum.
Can I bring my pet? For the protection of the collection, pets are not allowed in the museum. The only exception is a guide dog, which is allowed if it is indeed used as a guide dog.
Can I enter the museum in costume? It is not allowed to visit Het Scheepvaartmuseum in costume or with props.
Can I dock my boat at the museum's jetties? As we cannot guarantee your safety and that of other visitors, docking at our jetties is prohibited. It is also forbidden to enter Het Scheepvaartmuseum's jetty without permission after opening hours.
Is drawing allowed in Het Scheepvaartmuseum? Drawing in Het Scheepvaartmuseum is allowed under specific conditions:
- Participants must not obstruct the passage of other visitors in any way.
- Museum visitors should not be inconvenienced.
- Own stools or chairs are only allowed in the open courtyard or the interspaces in the East and West Wings.
- Museum benches should not be used or moved.
- Easels are not allowed.
- Instructions from museum staff must always be followed.
- Paint and spray cans are not allowed, pencils and fineliners are.
