ticket sales & reservations
how do I purchase tickets?
You can purchase online tickets here.
can I purchase tickets with an open date?
It is currently not possible to purchase e- tickets with an open date. The National Maritime Museum is also open for ticketsales in the museum, online tickets are sold by date.
Do I have to print my ticket?
That is not necessary. The barcodes on the online ticket can also be shown via smartphone or tablet at the museum entrance.
How and when will I receive my online ticket?
After your order has been paid and completed, you will immediately receive a confirmation email including your e-ticket(s) as PDF attachment(s). If you haven't received an email after a few minutes (also check your spam or junk folder) please contact our customer service at firstname.lastname@example.org.
How long is my ticket valid for?
Your ticket is only valid on the day of your choice. If there are unexpected circumstances please re-schedule date free of charge here. You can also contact our customer service by mail email@example.com or by phone/whatsapp +31 (0)20 244 28 77.
Can I get a refund or exchange my ticket after purchase?
E-tickets are valid 12 months from purchase date and non- refundable. During this period, you can change dates anytime. Any questions regarding your purchase please contact our customer service by mail firstname.lastname@example.org or by phone/whatsapp+31 (0)20 244 28 77.
Is the museum accessible for the disabled?
All exhibitions and facilities are accessible via lifts. A special lift has been installed at the VOC ship Amsterdam. If you would like to visit the museum with a companion, this companion has free admission. However, the companion must book an online ticket (free of charge) with a time slot.
do you sell gift certificates?
We do not sell gift certificates.
do I have to make reservations for any exhibitions or activities?
None of our exhibitions require reservations. Occasionally we have special activities which require advance registration, this will always be mentioned in the general information about the specific activity.
is restaurant open?
Yes our restaurant is open
can I make reservations for restaurant?
At present, we do not take reservations. Only walk-in.
can I buy a separate ticket for the Dutch East Indiaman Amsterdam?
The ship is only accessible with a regular museum ticket.
Do I need a corona entry pass?
No, a corona entry pass is not mandatory at the moment.
Can I bring something to eat or drink?
Yes, you can eat or drink something in the open courtyard, the dock, and the patio pontoon.
Can I bring my bag in the museum?
Bags larger than A4 size are not allowed in the exhibitions. You can leave your bag in the lockers.
Can I take photos and make video recordings in the National Maritime Museum?
Taking photographs and making video recordings is allowed.
Using a selfie stick in the exhibition rooms is not allowed.
Filming in and around the museum with a drone is not permitted. This ban also applies to the museum dock.
How can I get to the National Maritime Museum?
You can read this on the page address & route.he
Is there a parking space for visitors with disabilities?
The municipal parking lot opposite the museum on the Kattenburgerstraat has spaces for visitors with disabilities. Unfortunately, we cannot reserve a spot.
Can I borrow a wheelchair in the National Maritime Museum?
Yes, we have several wheelchairs available for people with disabilities. These are also intended for people coming to the museum by mobility scooter.
Is it possible to visit the museum with children in a carrier backpack?
For safety reasons, it is not permitted to visit the museum with children in a child carrier. The museum has a stroller available on loan.
Can I use my mobility scooter in the museum?
For the safety of the collection, mobility scooters are not allowed in the museum.
Are other aids allowed in the museum?
Of course, medically necessary aids such as crutches, nordic walking sticks, walkers, and oxygen tanks are allowed in the museum.
Can I bring my pet?
For the safety of the collection, pets are not allowed in the museum. Guide dogs are an exception to this rule.
Can I moor my boat onto one of the museum docks?
Because we cannot guarantee your safety and that of the other visitors, mooring on one of our docks is not allowed.
Is it allowed to draw in the National Maritime Museum?
Yes, it is allowed to draw in the Maritime Museum. There are some specific rules that must be considered:
- Due to the corona limitations, drawing in groups is not allowed, only on an individual basis. participants may never hinder the passage of other visitors
- museum visitors must in no way be hindered by the drawing activities
- own stools or chairs are only allowed in the open square or the spaces between the East and West wings
- museum benches may not be used or moved
- easels are not allowed
- the instructions of the museum personnel must always be promptly followed
- paint and spray cans are not allowed, pencil and fineliner are